Tier3 Support from Alternative

Welcome to Alternative’s Tier3 Support Center

Alternative Technology Solutions’ Tier3 Support program is designed to provide supplemental support for your Epicor Software Maintenance agreement and internal IT support team to proactively monitor, maintain and support your Epicor applications and end users. We provide a complete outsourced administration and support solution to support your daily and periodic Epicor application support needs.

Our Tier3 programs are customized for large and small-business customers and implementations of all sizes.  Each program is designed to increase user adoption and provide user support for your most important business processes. As a Tier3 customer, you may customize these offerings to fit your specific needs:

Help Desk

The Help Desk service is designed to help end users with issues encountered while using Epicor 9. Learn more about Help Desk Hours, Response Time, Case Handling Process

Database Management

Database Management is available to assist with program updates, database maintenance, and performance tuning. Learn more about Database Management

Tier3 Support Menu

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